Resilience is a Daily Habit The phrase “resilience is a habit” came to me a couple weeks ago while cold temperatures blanketed the southern United States, millions were without power…
Migrating from Activity to Effectiveness Management in Revenue Cycle When I started in revenue cycle management, we required patient financial services staff to manually track the accounts they “worked.” Team…
Winning in the WFA Future_Final An expanded employee recruitment market for healthcare and other industries, with previously limited work from anywhere (WFA) options, will be one of the lasting changes…
Elements of Smile is a presentation about the value of engagement in creating positive customer service, patient loyalty, revenue and quality outcomes, then provides some practical steps to building an…
After lagging behind most industries in expanding remote work, it ironically took a public health crisis to push healthcare revenue cycle past the real and perceived barriers to greater utilization…
In my previous LinkedIn article, “Extended Remote Work Sparks Employee Engagement Concerns,” I commended healthcare organizations for rapid adjustments to the modes of operation, to help slow the transmission of…
Most healthcare organizations are in their seventh month of operating with a fully remote or hybrid workforce. They have worked through the obstacles of gaining dependable productivity and communication to…
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